POUR FEMME (www.pourfemmeindia.com)
has a “no question asked return and refund policy” which entitles all the users
who have purchased a product on the website www.pourfemmeindia.com to return the product, Any time of delivery
if they are not satisfied with the quality of the product. Any item found
faulty on delivery should be reported to the company within a period of 15
working days of delivery including any holidays. This must be notified to us via E mail and
the product must be handed over to the pickup guy arranged by us. This will be
communicated during request raised for return or refund. The return of a
defective product needs to be initiated within 24 working hours from when it
was delivered. This will include any holidays and weekends. Goods must not be
damaged and Tag and other attachable must remain the same as it is at the time
of delivery. The original bill of the product must be returned along with the
We will take the returned product back with us and once our quality
team check and get satisfied that product is not damaged in any ways or all the
other conditions (mentioned above) satisfied we will grant credit for the value
of the returned product which will be credited to the account of the customers.
Such credit shall be available and may be used to pay any subsequent invoice.
If the customer demands a refund or in any case the company is not able to
replace the products returned by the customers the company shall refund the
full amount paid by the customer or equivalent to the transaction price
received by the company in Indian rupee. All the refund shall be made through
payment facility using NEFT / RTGS or any other online banking electronic fund
transfer system approved by the Reserve bank of India (RBI).